22 Tex. Admin. Code § 139.13 - Filing a Complaint
(a) A person who
wishes to make a complaint with the board may obtain assistance, filing
information, or contact the board by:
(1)
visiting the board website at http://pels.texas.gov;
(2) sending electronic mail to
complaints@pels.texas.gov;
(3)
sending written correspondence to: 1917 S. Interstate 35, Austin, Texas
78741-3702;
(4) sending fax to
(512) 440-5715;
(5) telephoning the
board office at (512) 440-7723;or
(6) visiting the board office located at 1917
S. Interstate 35, Austin, Texas.
(b) A person may submit the complaint in
writing through mail, electronic mail or facsimile.
(c) A complainant may contact the board in
person or by telephone to file a complaint. However, the complaint shall be
submitted in writing containing sufficient information to determine
jurisdiction.
(d) A complaint shall
be on the forms provided by the board or in written format and contain the
following information as applicable:
(1)
complainant's name and contact information;
(2) description of the alleged
violation;
(3) name and contact
information of the subject or parties of the complaint, if known;
(4) sections of the Act and board rules
alleged violated, if known;
(5)
name and contact information of witnesses, if known; and
(6) sources of other pertinent information,
if known.
(e) Contact
information may include, but is not limited to, name, address, telephone
number, email address, business name, business address, business telephone
number, and websites.
(f) A
complaint shall contain sufficient information for the board to determine
whether it has authority to resolve the complaint.
(g) Anonymous complaints will be received but
will not be investigated unless sufficient information and evidence exists to
demonstrate harm or potential harm to the public or violation of Acts or board
rules. Anonymous complaints that do not contain sufficient evidence and
information to initiate an investigation will be logged and filed for
information purposes only.
Notes
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