22 Tex. Admin. Code § 203.40 - Complaints
(a) Any person may file a written complaint
with the Commission concerning alleged violations of any statute over which the
Commission has regulatory authority as well as the Rules of the Commission. A
written complaint must be filed within two years of the event giving rise to
the complaint. Complaints filed after the above stated period will not be
accepted by the Commission unless the complainant can show good cause to the
Executive Director for the late filing.
(b) The Commission's complaint form provides
space for the following information:
(1) the
name and business address of the licensee or establishment complained
of;
(2) the time and place where
the act(s) occurred;
(3) the nature
of the act(s) set out in sufficient detail to enable the Commission to
investigate the complaint and the licensee or establishment complained of to
identify the incident and prepare a response; and
(4) the names, addresses, and telephone
numbers of any persons who witnessed the acts.
(c) The complaint form asks the complainant
to provide any pertinent contracts, photographs, letters, advertisements or
other documents that show evidence of the alleged violation.
(d) All complaints must be in writing, other
than complaints alleging conduct which, if true, would constitute an imminent
or continuing threat to the public health, safety, or welfare. These latter
complaints must be reduced to writing by the Complainant before the conclusion
of the investigative process.
Notes
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