26 Tex. Admin. Code § 503.25 - Complaints
(a) In accordance with § 137.42 of this
title (relating to Disclosure Requirements), all licensed centers are required
to provide a client, and her guardian if the client is a minor or if
guardianship is required, at the time of the initial visit, with a written
statement that complaints relating to the center may be registered with the
Manager, Health Facility Compliance Group, Department of State Health Services,
1100 West 49th Street, Austin, Texas 78756; Telephone (888) 973-0022; (512)
834-6650; and Fax (512) 834-6653.
(b) Complaints may be registered with the
department by telephone, fax or in writing at the address listed in subsection
(a) of this section. A complainant may provide his or her name, address, and
phone number to the department. Anonymous complaints may be registered if the
complainant provides sufficient information.
(c) The department will evaluate all
complaints received.
(d) A
complaint containing allegations that are a violation of the Act or this
chapter will be investigated by the department.
(e) A department representative (surveyor)
may enter the premises of a center at reasonable times as necessary to assure
compliance with the Act and this chapter. The department is not required to
notify the applicant or licensee prior to a complaint investigation.
(f) If the department determines that the
complaint does not come within the department's jurisdiction, the department
shall advise the complainant and, if possible, refer the complainant to the
appropriate governmental agency for handling such a complaint.
(g) The department shall inform in writing a
complainant who identifies himself or herself by name and address of the final
disposition of the complaint.
(h) A
person may file a complaint with the department against a birthing center
licensed under this chapter. A person who files a false complaint may be
prosecuted under the Penal Code.
Notes
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