26 Tex. Admin. Code § 87.25 - Contact Information
(a) The
OO maintains a public website with information on how to contact the office via
phone, online, fax, and mail. The OO develops brochures and other materials
that can be distributed to consumers and healthcare providers. Contact
information and materials for distribution are also maintained for each
ombudsman program listed in §87.3 of this chapter (relating to
Definitions).
(b) Each HHS office
that provides direct service delivery of programs or services offers a process
to a consumer or individual to submit complaints and advises the consumer or
individual how to contact OO staff if that office does not resolve the
complaint to the consumer's satisfaction. These HHS programs ensure OO contact
information is provided on appropriate web pages and in written materials and
is available upon request in local offices. This includes communications made
to a consumer by a vendor contracted to provide services on behalf of an HHS
program.
(c) All residential
child-care facilities in which foster youth are placed must display FCO contact
information in a location that is easily accessible and offers maximum privacy
to the youth. A youth may also contact an FCO in person when FCO staff present
to youth in events organized by DFPS or when visiting a residential treatment
center or hospital where a youth is placed.
(d) The OBH toll-free number is published in
consumer rights handbooks made available at all service locations at state
hospitals or LBHAs or LMHAs. Consumers at these facilities also have a right to
have all their rights explained verbally--including the right to complain to
OBH--within 24 hours of admission.
(e) A LIDDA must post the IDDO toll-free
number conspicuously in every program area. IDDO publishes handbooks describing
the rights of individuals with IDD, including the right to contact IDDO. HCS
and TxHmL program providers, and LIDDAs must inform individuals of their right
to complain to IDDO and provide the IDDO toll-free number.
(f) Each MCO must include OMCAT contact
information on its member website and in member handbooks.
Notes
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