26 Tex. Admin. Code § 87.33 - Substantiating and Closing Complaints
(a) Once OO staff have determined all
pertinent information has been gathered and their investigation of a complaint
is complete, they inform the consumer or individual of the outcome and whether
they have determined the complaint to be substantiated, unsubstantiated, or
unable to be substantiated.
(b) For
substantiated complaints, OO staff document any recommended corrective actions
to be taken as a result of the complaint.
(c) A written response will be provided to
the consumer or individual if requested.
Notes
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