40 Tex. Admin. Code § 807.301 - School Policy Regarding Complaints

The school shall:

(1) submit a written grievance procedure designed to resolve disputes between current and former students and the school for Commission approval;
(2) provide a copy of the grievance procedure to each student and maintain proof of such delivery;
(3) maintain records regarding grievance filings and resolutions;
(4) diligently work to resolve all complaints at the local school level; and
(5) post a visible notice on the school's Web site and centrally located at or near the school's main entrance; in at least one of the student common areas (e.g., the student cafeteria and/or breakroom); in places where student solicitation, financial aid assistance, and enrollment activities take place; and other locations as necessary to respond to problems with career school rule compliance, which states that:
(A) the school has a certificate of approval from the Agency, and provides the Agency-assigned school number;
(B) the school's programs are approved by the Agency and may also be approved by other state agencies or accrediting bodies, and provides the name of any accrediting body and state agency, as applicable;
(C) students must address their concerns about an educational program by following the school's grievance process outlined in the school catalog;
(D) students who are dissatisfied with the school's response to their complaints can file a formal complaint with the Agency, as well as with the school's accrediting body, if applicable; and
(E) additional information on complaint procedures is located on the Agency's Career Schools and Colleges Web site.


40 Tex. Admin. Code § 807.301
The provisions of this §807.301 adopted to be effective August 28, 2006, 31 TexReg 6803; amended to be effective December 20, 2010, 35 TexReg 11392

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