Subchapter R - CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE PROVIDERS

  1. § 25.471 - General Provisions of Customer Protection Rules
  2. § 25.472 - Privacy of Customer Information
  3. § 25.473 - Non-English Language Requirements
  4. § 25.474 - Selection of Retail Electric Provider
  5. § 25.475 - General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
  6. § 25.476 - Renewable and Green Energy Verification
  7. § 25.477 - Refusal of Electric Service
  8. § 25.478 - Credit Requirements and Deposits
  9. § 25.479 - Issuance and Format of Bills
  10. § 25.480 - Bill Payment and Adjustments
  11. § 25.481 - Unauthorized Charges
  12. § 25.482 - Prompt Payment Act
  13. § 25.483 - Disconnection of Service
  14. § 25.484 - Electric No-Call List
  15. § 25.485 - Customer Access and Complaint Handling
  16. § 25.486 - Customer Protections for Brokerage Services
  17. § 25.487 - Obligations Related to Move-In Transactions
  18. § 25.488 - Procedures for a Premise with No Service Agreement
  19. § 25.489 - Treatment of Premises with No Retail Electric Provider of Record
  20. § 25.490 - Moratorium on Disconnection on Move-Out
  21. § 25.491 - Record Retention and Reporting Requirements
  22. § 25.492 - Non-Compliance with Rules or Orders; Enforcement by the Commission
  23. § 25.493 - Acquisition and Transfer of Customers from one Retail Electric Provider to Another
  24. § 25.495 - Unauthorized Change of Retail Electric Provider
  25. § 25.497 - Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
  26. § 25.498 - Prepaid Service
  27. § 25.499 - Acknowledgement of Risk Requirements for Certain Commercial Contracts
  28. § 25.500 - Privacy of Advanced Metering System Information

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