Utah Admin. Code R500-2-5 - Conducting an Investigation
(1) The office
shall contact the complainant within three business days of receiving a
properly filed complaint.
(2) The
ombudsman's investigation of a complaint may include one or more of the
following:
(a) a referral to a governmental
entity or other services;
(b) the
collection of facts, information, or documentation;
(c) holding an investigatory hearing;
or
(d) an inspection of the
premises of the person named in the complaint.
(4) The office will complete the
investigation within 180 days from the date of filing the complaint, taking
into consideration extenuating circumstances such as the complexity of the
case.
(5) The office shall notify
the complainant upon the completion of the investigation.
(6) The complainant may appeal the result of
the investigation by submitting a request to the division director within 30
days of receiving the results of the investigation.
(7) The office investigative hearing is not
an adjudicative proceeding. The Utah Rules of Civil Procedure and the Utah
Rules of Evidence do not apply. No written decision will be issued and the
ombudsman's determinations may not be appealed.
(8) The ombudsman may decline to investigate
a complaint. If the ombudsman declines to investigate a complaint, the
ombudsman shall notify the complainant and the division of the declination and
reason.
Notes
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