Utah Admin. Code R500-2-7 - Complaints Regarding Ombudsman Program
(1)
Complaints made about the office, the office shall notify the director of the
division immediately.
(2) The
director or designee shall investigate the complaint within ten business days
of receipt of the complaint.
(3)
The director or designee shall document the nature of the complaint and
investigation.
(4) The director or
designee shall provide a response to the complainant within ten business days
following completion of the investigation.
(5) The director or designee shall document
the response.
Notes
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