Utah Admin. Code R590-190-12 - Unfair Claims Settlement Practices Applicable to Automobile Insurance

The commissioner, pursuant to Section 31A-26-303(4), hereby finds the following acts, or the failure to perform required acts, to be misleading, deceptive, unfairly discriminatory or overreaching in the settlement of claims:

(1) using as a basis for cash settlement with a claimant an amount which is less than the amount which the insurer would be charged if repairs were made, unless such amount is agreed to by the claimant or provided for by the insurance policy;
(2) refusing to settle a claim based solely upon the issuance of, or failure to, issue a traffic citation by a police agency;
(3) failing to disclose all coverages for which an application for benefits is required by the insurer;
(4) failing in good faith to disclose all coverages, including loss of use, household services, and any other coverages available to the claimant;
(5) requiring a claimant to use only the insurer's claim service in order to perfect a claim;
(6) failing to furnish the claimant, when requested, with the name and address of the salvage dealer who has provided a salvage quote for the amount deducted by the insurer in a total loss settlement;
(7) refusing to disclose policy limits when requested to do so by a claimant or claimant's attorney;
(8) using a release on the back of a check or draft which requires a claimant to release the company from obligation on further claims in order to process a current claim when the company knows or reasonably should know that there will be future liability on the part of the insurer;
(9) refusing to use a separate release of a claim document rather than one on the back of a check or draft when requested to do so by a claimant;
(10) intentionally offering less money to a first party claimant than the claim is reasonably worth, a practice referred to as "low-balling;"
(11) refusing to offer to pay claims based upon the Doctrine of Comparative Negligence without a reasonable basis for doing so; and
(12) imputing the negligence of a permissive user of a vehicle to the owner of the vehicle in a bailment situation.


Utah Admin. Code R590-190-12

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