Utah Admin. Code R590-190-6 - Failure to Acknowledge Pertinent Communications
Within 15-days every insurer shall:
(1) upon receiving notification of a claim,
acknowledge the receipt of such notice unless payment is made within such
period of time, or unless the insurer has a reason acceptable to the Insurance
Department as to why such acknowledgment cannot be made within the time
specified. Notice given to an agent of an insurer is notice to the
insurer;
(2) provide a substantive
response to a claimant whenever a response has been requested; and
(3) upon receiving notification of a claim,
provide all necessary claim forms, instructions, and reasonable assistance so
that first party claimants can comply with the policy conditions and the
insurer's reasonable requirements.
Notes
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