Utah Admin. Code R590-192-12 - Unfair Methods, Deceptive Acts and Practices Defined

The commissioner, pursuant to Subsection 31A-26-303(4), hereby finds the following acts, or the failure to perform required acts, to be misleading, deceptive, unfairly discriminatory or overreaching in the settlement of claims:

(1) denying or threatening the denial of the payment of claims or rescinding, canceling or threatening the rescission or cancellation of coverage under a policy for any reason which is not clearly described in the policy as a reason for such denial, cancellation or rescission;
(a) failing to provide the claimant with a written explanation of the evidence of any investigation or file materials giving rise to the denial of a claim based on misrepresentation or fraud on an insurance application, when such alleged misrepresentation is the basis for the denial.
(b) For a health benefit plan, misrepresentation means an intentional misrepresentation of a material fact;
(3) compensation by an insurer of its employees, producers or contractors of any amounts which are based on savings to the insurer as a result of denying or reducing the payment of claims, unless compensation relates to the discovery of billing or processing errors;
(4) failing to deliver a copy of standards for prompt investigation of claims to the commissioner when requested to do so;
(5) refusing to settle claims without conducting a reasonable and complete investigation;
(6) denying a claim or making a claim payment to the claimant not accompanied by a notification, statement or explanation of benefits setting forth the exclusion or benefit under which the denial or payment is being made and how the payment amount was calculated;
(7) failing to make payment of a claim following notice of loss when liability is reasonably clear under one coverage in order to influence settlements under other portions of the insurance policy coverage or under other policies of insurance;
(8) advising a claimant not to obtain the services of an attorney or other advocate or suggesting that the claimant will receive less money if an attorney is used to pursue or advise on the merits of a claim;
(9) misleading a claimant as to the applicable statute of limitations;
(10) deducting from a loss or claims payment made under one policy those premiums owed by the claimant on another policy, unless the claimant consents to such arrangement;
(11) failing to settle a claim on the basis that responsibility for payment of the claim should be assumed by others, except as may otherwise be provided by policy provisions;
(12) issuing a check or draft in partial settlement of a loss or a claim under a specified coverage when such check or draft contains language which purports to release the insurer or its insured from total liability;
(13) refusing to provide a written reason for the denial of a claim upon demand of the claimant;
(14) refusing to pay reasonably incurred expenses to the claimant when such expenses resulted from a delay, as prohibited by this rule, in the claim settlement;
(15) failing to pay interest at the legal rate in Title 15:
(a) upon amounts that are due and unpaid within 20 days of completion of investigation; or
(b) to a health care provider on amounts that are due and unpaid after the time limits allowed under 31A-26-301.6;
(16) failing to provide a claimant with an explanation of benefits; and
(17) for a health benefit plan:
(a) failing to allow a claimant to review the claim file and to present evidence and testimony as part of the claim and appeal processes;
(b) failing to provide the claimant, at no cost, with any new or additional evidence considered, relied upon, or generated by the insurer in connection with the claim; or
(c) failing to ensure that all claims and appeals are adjudicated in a manner designed to ensure the independence and impartiality of the persons involved in making the decision.


Utah Admin. Code R590-192-12

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