Utah Admin. Code R82-5-106 - Order and Return Procedures
The following procedures shall be followed when a licensee orders liquor from or returns liquor to any state liquor store, package agency, or Department satellite warehouse:
(1)
(a) The licensee must place the order in
advance to allow Department personnel sufficient time to assemble the
order.
(b) The licensee or
employees of the licensee may not pick merchandise directly off the shelves of
a state store or package agency to fill the licensee's order.
(c) The order shall include the business name
of the licensee, Department licensee number, and list the products ordered
specifying each product by code number and quantity.
(d) If the licensee utilizes the services of
a liquor transporter, as described in section
32B-17-201, the licensee shall
provide that information when the licensee places the order.
(2)
(a) The licensee shall allow at least four
hours for Department personnel to assemble the order for pick-up.
(b) When the order is complete, the licensee
will be notified by phone and given the total cost of the order.
(c) The licensee may pay for the product with
any form of legal tender.
(d) The
Department may make policies governing acceptable forms of payment, consistent
with this rule.
(3) The
licensee or the licensee's designee shall examine and sign for the order before
it leaves the store, agency or satellite warehouse to verify that the product
has been received.
(4) Merchandise
shall be supplied to the licensee on request when it is available on a first
come first serve basis. Discounted items and limited items may, at the
discretion of the Department, be provided to a licensee on an allocated
basis.
(5)
(a) Spirituous liquor may be returned by the
licensee for the original purchase price only under the following conditions:
(i) the bottle has not been opened;
(ii) the seal remains intact;
(iii) the label remains intact;
and
(iv) upon a showing of the
original cash register receipt.
(b) A restocking fee of 10% shall be assessed
on the entire amount on any returned spirituous liquor order that exceeds
$1,000. All spirituous liquor returned that is based on a single purchase on a
single cash register receipt must be returned at the same time at a single
store, package agency, or satellite warehouse location.
(c) Wine and beer may not be returned by the
licensee for the original purchase price except upon a showing that the product
was spoiled or non-consumable.
Notes
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