Utah Admin. Code R926-17-9 - Contractual Terms Between the Department and Account Managers
(1) The department shall provide account
manager oversight through a contractual relationship governing what the account
manager may do on behalf of the department.
(2) Each contract between the department and
an account manager shall contain, at a minimum, guidelines for the following:
(a) RUC participant enrollment, withdrawal,
and removal processes;
(b)
structure and content of user agreements between account managers and RUC
participants;
(c) acceptable of
mileage reporting mechanisms that account managers may offer to RUC
participants;
(d) payment
collection, transaction processing, and revenue remittance protocols;
(e) privacy and security protection
processes, including parameters for data collection, retention, destruction,
anonymization, aggregation, and sharing;
(f) system testing and certification
approach;
(g) customer service level
expectations and performance standards;
(h) requirements for coordination and
interfacing with the DMV;
(i)
reporting of data collected through the program;
(j) audit procedures for verifying account
manager performance in areas such as privacy protection, data destruction, data
collection accuracy, and, if applicable, remittance of funds to the State;
and
(k) remedies available to the
department if an account manager fails to fulfill contractual terms.
Notes
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