Utah Admin. Code R982-401-4 - Client Rights and Responsibilities
(1) Any client may apply or reapply for HEAT
assistance any time during the HEAT season, which runs from November 1 to April
30 or until funds run out whichever comes sooner, by completing and signing an
application and turning it in at the the applicant's local HEAT
office.
(2) If the client needs
help to apply, help will be given by the local HEAT office staff. Clients will
be notified of eligibility decisions in writing and will be provided with a
reason if denied.
(3) The client's
home will not be entered without permission.
(4) Clients may contact a supervisor or
manager to resolve a dispute.
(5)
Clients have the right to have confidential, personal information
safeguarded.
(6) Anyone may look at
a copy of the program manuals located at any local HEAT office or the State
energy Assistance Lifeline web site.
(7) The client must give complete and correct
information and verification.
(8)
The client must immediately report any address change while under the
protection of the moratorium.
(9)
The client is responsible for repaying any overpayments of
assistance.
Notes
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