Utah Admin. Code R982-402-15 - Credit Balances on Utility Accounts
(1) If the household discontinues service
with their utility supplier, and the household so elects, the disconnecting
supplier will forward any HEAT credit balance remaining on the account to the
household's new utility company. The new utility company must operate in Utah.
The household must furnish, to the disconnecting utility supplier, the name and
address of the new utility company within 30 days after termination of
service.
(2) Utility companies may
refund credit balances to clients who still reside in Utah if a new Utah
address is provided within 30 days after termination of service. Otherwise, the
credit balance shall be refunded to the HEAT Program.
(3) In no case shall HEAT credit balances be
forwarded to utility companies not operating in Utah or to clients no longer
residing in Utah.
(4) If the client
fails to give the disconnecting utility company the information necessary to
transfer or refund the credit balance, the utility company can hold the credit
balance for an additional 30 days. If reconnection with the same utility has
not occurred, any remaining credit balance must be refunded to the HEAT
program.
(5) Once credit balances
are refunded to the HEAT program they become part of the general HEAT budget
and are redistributed in the form of benefits to additional eligible
households.
Notes
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