Wash. Admin. Code § 388-877A-0240 - Crisis mental health services-Outreach services
Crisis outreach services are face-to-face intervention services provided to assist individuals in a community setting. A community setting can be an individual's home, an emergency room, a nursing facility, or other private or public location. An agency providing crisis outreach services must:
(1) Provide crisis telephone
screening.
(2) Have staff available
twenty-four hours a day, seven days a week to respond to a crisis.
(3) Ensure face-to-face outreach services are
provided by a mental health professional, or a staff member under the
supervision of a mental health professional with documented training in crisis
response.
(4) Ensure services are
provided in a setting that provides for the safety of the individual and agency
staff members.
(5) Have a protocol
for requesting a copy of an individual's crisis plan twenty-four hours a day,
seven days a week.
(6) Require that
staff member(s) remain with the individual in crisis in order to provide
stabilization and support until the crisis is resolved or a referral to another
service is accomplished.
(7)
Resolve the crisis in the least restrictive manner possible.
(8) Have a written plan for training, staff
back-up, information sharing, and communication for staff members who respond
to a crisis in an individual's private home or in a non-public
setting.
(9) Ensure that a staff
member responding to a crisis is able to be accompanied by a second trained
individual when services are provided in the individual's home or other
non-public location.
(10) Ensure
that any staff member who engages in home visits is provided by their employer
with a wireless telephone, or comparable device for the purpose of emergency
communication as described in
RCW
71.05.710.
(11) Provide staff members who are sent to a
private home or other private location to evaluate an individual in crisis,
prompt access to information about any history of dangerousness or potential
dangerousness on the individual they are being sent to evaluate that is
documented in a crisis plan(s) or commitment record(s). This information must
be made available without unduly delaying the crisis response.
(12) Have a written protocol that allows for
the referral of an individual to a voluntary or involuntary treatment facility
twenty-four hours a day, seven days a week.
(13) Have a written protocol for the
transportation of an individual in a safe and timely manner, when
necessary.
(14) Document all crisis
response contacts, including:
(a) The date,
time, and location of the initial contact.
(b) The source of referral or identity of
caller.
(c) The nature of the
crisis.
(d) Whether the individual
has a crisis plan and any attempts to obtain a copy.
(e) The time elapsed from the initial contact
to the face-to-face response.
(f)
The outcome, including:
(i) The basis for a
decision not to respond in person;
(ii) Any follow-up contacts made;
and
(iii) Any referrals made,
including referrals to emergency medical services.
(g) The name of the staff person(s) who
responded to the crisis.
Notes
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No prior version found.