Wis. Admin. Code Department of Military Affairs DMA 2.04 - Minimum training and service standards
(1) This
section establishes minimum training and service standards that designated
public safety answering points must meet in order to be eligible to apply for
grants.
(2) The designated public
safety answering point shall establish and implement a basic training program
that provides at least 40 hours of training to a telecommunicator by utilizing
a commercially available program or a self-developed training
program.
(3) The basic training
program established under sub. (2) shall provide instruction to a
telecommunicator in all of the following areas:
(a) The general knowledge and awareness of
the geography, population, and demographic served, including emergency services
agencies and their jurisdictions.
(b) The incident command system, national
incident management system, interoperable communications plans, and emergency
operations plans.
(c) The
procedures for accurately processing and relaying caller information in
accordance with established public safety answering point procedures, obtaining
complete caller information, properly classifying and prioritizing requests for
emergency services, and processing available caller information to identify
conditions that may affect safety.
(d) The appropriate use of emergency services
terminology and the ability to communicate clearly in written and oral form,
especially when relaying emergency information to emergency services or
communicating with the public requesting emergency assistance.
(e) The procedures to operate and respond to
emergency alerts.
(f) The
certifications required to operate computer applications and databases
necessary to perform assigned duties, including radio communication equipment,
computer equipment, telecommunication equipment, and computer applications and
systems.
(g) The procedures to
process and document records and operate records systems.
(4) The designated public safety answering
point shall establish and implement a policy that does all of the following:
(a) Prohibits a telecommunicator from
handling any request for emergency services without direct supervision until
the telecommunicator receives at least 40 hours of basic training.
(b) Requires a telecommunicator employed by
the designated public safety answering point prior to the submission of an
application for a grant to start the basic training program established under
sub. (2) before the date of the application and be scheduled to complete the
program within 12 months of starting the basic training.
(c) Requires a telecommunicator hired after
the date of the application for a grant to complete the basic training program
established under sub. (2) within 12 months of hire.
(5) The designated public safety answering
point shall receive wireline and wireless 911 calls directly.
(6) The designated public safety answering
point shall be in operation 24 hours per day, 7 days per week and have a
minimum of 2 telecommunicators on duty and available to receive and process
requests for emergency assistance while the designated public safety answering
point is in operation.
(7) The
designated public safety answering point shall answer 90 percent of requests
for emergency assistance within 10 seconds and 95 percent of requests for
emergency assistance within 20 seconds.
(8)
(a) The
designated public safety answering point shall establish and implement a
continuity of operations plan to maintain operations in the event of
catastrophic failure.
(b) A
telecommunicator employed by the designated public safety answering point shall
be trained in the continuity of operations plan established under par. (a) at
least annually.
(c) At a minimum,
the continuity of operations plan must address all of the following:
1. The designated public safety answering
point operational processes that identify key communications and information
technology components.
2. The
processes required for the designated public safety answering point to recover
operations.
3. The roles and
responsibilities of a communications response team that may be deployed to
restore emergency services operations.
4. Employee training exercises necessary to
implement and maintain the continuity of operations plan.
5. Interoperable communications planning and
operations.
6. A list of essential
contacts, including public safety answering point and emergency services
staff.
7. A list of priority
services available during disruptions to the designated public safety answering
point operations.
8. Identification
of an alternate operations site.
(9) To remain eligible for grant funding,
within 3 years following the first grant award, the designated public safety
answering point shall, in circumstances where a caller may require medical
assistance, provide emergency medical dispatching by doing any of the
following:
(a) Establishing an emergency
medical dispatch protocol that provides pre-arrival instruction through a
recognized training provider that meets the standards set by the 911
subcommittee and includes certified emergency medical
telecommunicators.
(b) Establishing
an agreement with another public safety answering point or 3rd-party emergency
medical dispatch provider that can be conferenced in and provide the caller
with assistance on administering emergency medical protocol. If a public safety
answering point transfers callers under this paragraph, the transferring public
safety answering point shall do all of the following:
1. Use an evidence-based protocol for the
identification of a person in need of emergency medical protocol.
2. Provide appropriate training and
continuing education, as determined by the department, on the protocol for
identification of a person in need of emergency medical protocol.
3. Ensure that any dedicated 3rd-party
emergency medical dispatch provider or public safety answering point to which
calls are transferred under this paragraph uses telecommunicators that meet the
requirements under par. (a) to provide assistance on administering emergency
medical protocol.
Notes
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