023-3 Wyo. Code R. §§ 3-11 - Complaints

(a) Informal complaints may be resolved at the discretion of the Commission.

(b) Formal complaints to the Commission:

(i) A formal complaint shall contain:

(A) A clear and concise statement of the relevant facts;

(B) Reference to the statutes, rules or orders that the complainant alleges have been violated;

(C) The name and contact information of the complainant;

(D) The name and address of attorneys involved, if any; and

(E) The name of the respondent against which the complaint is made and whether a hearing is requested. A formal complaint requesting a hearing must be in writing.

(ii) A respondent shall file an answer to a formal complaint within 20 days after the date of its receipt. The respondent may request a hearing, in writing, on any formal complaint.

(iii) The complainant and respondent may resolve any formal complaint by written agreement filed with and approved by the Commission.

(c) Complaints to a utility:

(i) Each utility shall make a full and prompt investigation of all complaints and shall retain a record of all such complaints received for a period of three years; and

(ii) The record shall include the name and address of the complainant, the date and character of the complaint and its resolution.

Notes

023-3 Wyo. Code R. §§ 3-11

Adopted, Eff. 3/21/2016. Amended, Eff. 4/8/2019. Amended, Eff. 8/24/2020. Amended, Eff. 1/26/2021. Amended, Eff. 1/3/2022. Amended, Eff. 9/15/2022. Amended, Eff. 3/8/2023.