023-3 Wyo. Code R. §§ 3-3 - Service Interruptions

(a) Each utility shall make all reasonable efforts to avoid interruptions of service and, when interruptions occur, shall re-establish service in a timely and safe manner.

(b) Utilities shall submit a written, confidential list of contact names and telephone numbers to be used when a service interruption occurs. The list shall:

(i) Be resubmitted each January and July, whether or not the contact person(s) have changed since the last submittal;

(ii) Be updated as soon as a contact changes;

(iii) Include contact information to communicate with individuals who are knowledgeable about service interruptions, the estimated duration and the possible causes of service interruptions; and

(iv) Include contact information to communicate with individual(s) who are available to confer with the Commission at all times.

(c) Utilities shall notify the Commission of all planned major service interruptions, defined per tariff, at least 48 hours in advance, except in emergencies.

(d) Utilities shall make reasonable efforts to provide affected customers two business days' notice of a planned service interruption.

(e) Utilities shall make reasonable efforts to establish mutual aid agreements with other entities to assist in the recovery of large scale service interruptions, natural disasters or other significant events.

Notes

023-3 Wyo. Code R. §§ 3-3

Adopted, Eff. 3/21/2016. Amended, Eff. 4/8/2019. Amended, Eff. 8/24/2020. Amended, Eff. 1/26/2021. Amended, Eff. 1/26/2021. Amended, Eff. 1/3/2022. Amended, Eff. 9/15/2022. Amended, Eff. 3/8/2023.