023-4 Wyo. Code R. §§ 4-10 - Advance Payment for Telecommunications Service, Billing, and Refunds to Customers

(a) A Company may require an applicant for telecommunications service to pay, in advance, the monthly service charge and fixed charges applicable for the first month of service.

(b) All bills shall be rendered periodically to customers and shall reflect all call details and other factors upon which the bill is based. Each bill shall bear upon its face the date of the bill and the latest date on which it may be paid without penalty.

(c) Refunds shall be provided to customers when:

(i) A customer's telephone remains out of service in excess of 48 consecutive hours after report thereof by the customer to the Company. The Company shall refund or credit to the customer the prorated portion of that month's charges for the period the telephone was out of service. Out-of-service credits shall not be available when the service interruption is due to conditions identified in section 2(d) of these Rules;

(ii) The amount due to the customer is greater than the amount due the Company for telecommunications services rendered; or

(iii) Telecommunications service is discontinued after payment in advance, either upon request of a customer or by the Company for violation of its rules and regulations. The Company shall refund to the customer that portion of the month's charges for the time the telephone was not used, except where:

(A) Charges for a minimum term of service, as provided by the Company's price schedule, are applicable; or

(B) The customer, at the time service is discontinued, is indebted to the Company in an amount sufficient to offset the amount of refund.

Notes

023-4 Wyo. Code R. §§ 4-10

Adopted, Eff. 3/21/2016. Amended, Eff. 4/16/2018. Amended, Eff. 8/24/2020.