023-4 Wyo. Code R. §§ 4-2 - Quality and Adequacy of Service
(a) The Company
shall employ prudent management, engineering and maintenance practices,
including budgeting and prioritizing resources, to assure that sufficient
equipment and personnel are available to provide safe, adequate and continuous
telecommunications service.
(b)
Acceptable standards for the basic elements of telecommunications service,
which are technically feasible and economically reasonable to provide safe,
adequate and continuous service, include at a minimum, the following:
(i) The Company shall construct, operate and
maintain all local access lines used for individual line telecommunications
service so that the transmission loss does not exceed 8.5 dB measured at a
frequency within 2% of 1,000 Hz (1,000+/-20). Loss is measured at the interface
with the Company's network at the customer's network interface device and must
account for all losses between the central office and the customer's
premises;
(ii) All local access
lines shall receive a minimum of 20 milliamperes of line current into an
assumed station resistance of 430 ohms. Total line resistance, excluding
station equipment, shall not exceed the basic operational limits of the central
office. Range extension equipment shall be applied to customer lines which are
longer than the basic working limits of the central office;
(iii) Local access lines shall be capable of
transmission of a bandwidth of 2,700 Hz with a frequency range of 300 Hz to
3,000 Hz;
(iv) Dual tone
multi-frequency signaling (DTMF), or its functional equivalent, shall be
supported for all access lines;
(v)
Single party telecommunications service shall permit the user to have exclusive
use of a wireline subscriber loop or local access line channel for each call
placed or, in the case of wireless telecommunications, a dedicated message path
for the duration of a user's particular transmission; and
(vi) Local access lines shall be capable of
accessing operator, directory assistance, toll services and emergency (911 and
E911 where implemented) telecommunications services.
(c) The Company shall maintain its network so
as to minimize customer trouble reports for telecommunications services and
shall not exceed five reports per 100 access lines, per month per specific
local exchange area for any consecutive three-month period.
(d) This section does not establish a level
of telecommunications service quality to be achieved during periods of
emergency, catastrophe and natural disaster affecting large numbers of
customers, nor shall it apply to extraordinary or abnormal conditions of
operation, such as those resulting from work stoppage, civil unrest or force
majeure.
Notes
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