023-4 Wyo. Code R. §§ 4-6 - Information to Applicants and Customers
(a) The Company
shall provide access to information relating to its telecommunications services
and prices, accept and process applications for service, explain charges on
customers' bills, adjust charges made in error and generally provide assistance
to its customers.
(b) The Company
shall provide customers the following information:
(i) Price schedules and terms and conditions
of telecommunications service applicable to the service being
requested;
(ii) Maps for each local
exchange area's price zones and boundaries in sufficient size and detail to
determine customers' mileage and zone charges;
(iii) Information about the availability of
telecommunications services at customer-specified locations and public
information concerning plans for major service changes in the area;
and
(iv) Information pertaining to
telecommunications services and prices as proposed in pending price schedule
filings.
(c) Companies
posting prices, telecommunications services and information online through a
website shall provide the Commission with a current Uniform Resource Locator
(URL) for each location where such information is posted.
Notes
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