20 CFR 658.410 - Establishment of State agency JS complaint system.

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§ 658.410 Establishment of State agency JS complaint system.

(a) Each State agency shall establish and maintain a Job Service complaint system pursuant to this subpart.

(b) The State Administrator shall have overall responsibility for the operation of the State agency JS complaint system. At the local office level, the local office manager shall be responsible for the management of the JS complaint system.


(1) State agencies shall ensure that centralized control procedures are established for the handling of complaints and files relating to the handling of complaints. The Manager or Administrator of the local or State office taking the complaint shall ensure that a central complaint log is maintained, listing all complaints received, and specifying for each complaint:

(i) The name of the complainant,

(ii) The name of the respondent (employer or State agency),

(iii) The date the complaint is filed,

(iv) Whether the complaint is by or on behalf of an MSFW,

(v) Whether the complaint is JS-related,

(vi) If the complaint is JS-related, whether it is employer-related or agency-related,

(vii) If the complaint is non-JS-related, the information required by § 658.414(c), and

(viii) The action taken, including for JS-related complaints, whether the complaint has been resolved.

(2) Within one month after the end of the calendar quarter during which a local office receives an MSFW complaint (JS or non-JS related), the local office manager shall transmit a copy of that portion of the log containing the information on the MSFW complaint(s) or a separate listing of the relevant information from the log for each MSFW complaint to the State Administrator. Within two months after the end of each calendar quarter the State Administrator shall transmit copies of all local and State office complaint logs received for that quarter to the Regional Administrator.

(3) State agencies shall ensure that any action taken by the responsible official, including referral, on a JS-related or non-JS related complaint from an MSFW alleging a violation of employment related laws enforced by ESA or OSHA is fully documented in a file containing all relevant information, including a copy of the original complaint form, a copy of any JS reports, any related correspondence, a list of actions taken, and a record of related telephone calls.

(4) At the State office level, the State Administrator shall ensure that all JS-related complaints referred from local offices, and all correspondence relating thereto are logged with a notation of the nature of each item.

(d) State agencies shall ensure that information pertaining to the use of the JS complaint system is publicized. This shall include the prominent display of an ETA-approved JS complaint system poster in each local office, satellite or district office, and at each State agency operated day-haul facility.

(Approved by the Office of Management and Budget under control number 1205-0039)
(Pub. L. No. 96-511, 94 Stat. 2812 (44 U.S.C. 3501 et seq.))
[45 FR 39468, June 10, 1980, as amended at 47 FR 145, Jan. 5, 1982]

This is a list of United States Code sections, Statutes at Large, Public Laws, and Presidential Documents, which provide rulemaking authority for this CFR Part.

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United States Code
U.S. Code: Title 29 - LABOR
U.S. Code: Title 38 - VETERANS’ BENEFITS

§ 4100 - Findings

§ 4101 - Definitions

§ 4102 - Purpose

§ 4102A - Assistant Secretary of Labor for Veterans’ Employment and Training; program functions; Regional Administrators

§ 4103 - Directors and Assistant Directors for Veterans’ Employment and Training; additional Federal personnel

§ 4103A - Disabled veterans’ outreach program

§ 4104 - Local veterans’ employment representatives

§ 4104A - Collaborative veterans’ training, mentoring, and placement program

§ 4105 - Cooperation of Federal agencies

§ 4106 - Estimate of funds for administration; authorization of appropriations

§ 4107 - Administrative controls; annual report

§ 4108 - Cooperation and coordination

§ 4109 - National Veterans’ Employment and Training Services Institute

§ 4110 - Advisory Committee on Veterans Employment, Training, and Employer Outreach

§ 4110A - Special unemployment study

§ 4110B - Coordination and nonduplication

§ 4111 - Repealed. Pub. L. 107–95, § 5(e)(3), Dec. 21, 2001, 115 Stat. 918]

§ 4112 - Performance incentive awards for quality employment, training, and placement services

§ 4113 - Transition Assistance Program personnel

§ 4114 - Credentialing and licensure of veterans: demonstration project

§ 4211 - Definitions

§ 4212 - Veterans’ employment emphasis under Federal contracts

§ 4213 - Eligibility requirements for veterans under Federal employment and training programs

§ 4214 - Employment within the Federal Government

§ 4215 - Priority of service for veterans in Department of Labor job training programs


Title 20 published on 2015-04-01

The following are ALL rules, proposed rules, and notices (chronologically) published in the Federal Register relating to 20 CFR Part 658 after this date.

  • 2015-04-16; vol. 80 # 73 - Thursday, April 16, 2015
    1. 80 FR 20690 - Workforce Innovation and Opportunity Act; Notice of Proposed Rulemaking
      GPO FDSys XML | Text
      DEPARTMENT OF LABOR, Employment and Training Administration
      Notice of Proposed Rulemaking (NPRM).
      To be ensured consideration, comments must be submitted in writing on or before June 15, 2015.
      20 CFR Parts 603, 651, 652, 653, 654, 658, 675, 679, 680, 681, 682, 683, 684, 685, 686, 687, and 688