Ariz. Admin. Code § R6-13-130 - Replacing Lost, Stolen, or Damaged Cards
The assistance unit shall report a lost, stolen, or damaged EBT account access card as soon as possible, either by telephone to the EBT 24-hour Customer Service Hotline or to the Department during normal business hours.
1. Any funds removed from an
EBT account prior to the assistance unit's reporting the card as lost or stolen
will not be replaced.
2. When the
client reports a lost, stolen, or damaged EBT account access card by telephone
to the EBT 24-hour Customer Service Department, the EBT 24-hour Customer
Service Department shall deactivate the EBT account access card and shall issue
a new card by mail.
3. The
Department shall issue a replacement card when the recipient reports having not
received a new EBT account access card by mail by the close of business on the
fourth workday following the date the recipient requested a replacement card
from the EBT 24-hour Customer Service Department.
Notes
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