Chapter 16 - Office of the Ombudsman - Citizens' Aide
- Article 1 - GENERAL PROVISIONS (§ R2-16-101)
- Article 2 - HANDLING CONFIDENTIAL MATERIAL (§ R2-16-201 to R2-16-210)
- Article 3 - RECEIVING AND PROCESSING COMPLAINTS (§ R2-16-301 to R2-16-306)
- Article 4 - CONDUCTING INVESTIGATIONS (§ R2-16-401 to R2-16-405)
- Article 5 - INCORPORATING AGENCY RESPONSES INTO REPORTS AND RECOMMENDATIONS (§ R2-16-501 to R2-16-503)
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