Cal. Code Regs. Tit. 2, § 22706 - Bugs or Defects
(a)
For the purposes of this section, a "serious bug or defect" in a certified
software vendor's electronic filing system is one that changes the content or
format of the data moving through the API such that the information submitted
by the filer is not materially similar to the information posted to CAL-ACCESS.
A bug or defect that results in minor formatting issues, such as a small number
of extra spaces between words, shall not be considered serious.
(b) Each certified software vendor shall log
all bugs or defects in its electronic filing system and provide those logs to
the Secretary of State within one (1) business day upon the Secretary of
State's request.
(c) Each certified
software vendor shall report all serious bugs or defects in its electronic
filing system as soon as practicable, but no later than one (1) business day
after discovery, to the Secretary of State.
(d) Each certified software vendor shall
resolve any serious bug or defect in its electronic filing system within three
(3) business days of reporting it to the Secretary of State, or by a
mutually-agreed-on date between the certified software vendor and the Secretary
of State.
(e) Upon discovery of a
serious bug or defect in its electronic filing system, the certified software
vendor shall immediately cease transmission through the API of the unintended
data or formats. The certified software vendor shall not resume data
transmission until the bug or defect causing the issue is resolved and the
Secretary of State notifies the certified software vendor that it may resume
data transmission.
(f) Each
certified software vendor shall, in a timely manner, notify all filers affected
by any serious bug or defect in its electronic filing system of the issue and
provide instructions on alternate means to file with the Secretary of State
until the issue is resolved. This notification requirement shall apply only to
filers for whom the certified software vendor has contact information, such as
its customers.
Notes
Note: Authority cited: Section 84602, Government Code. Reference: Section 84602, Government Code.
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