Haw. Code R. § 17-1416-11 - Handling applications

(a) When the application is received for social services which have available resources, the date of application shall be the date the signed application form is received by the department, except for services provided without regard to income.

(b) Upon receipt, the application shall be assigned to a worker for a determination of:

(1) The applicant's eligibility for social services according to departmental eligibility requirements;

(2) The nature of the problem as stated by the applicant;

(3) Whether the identified problem may be appropriately addressed by services offered by the department;

(4) Which of the department's services may best meet the applicant's problem;

(5) The service goals of the applicant; and

(6) The need to inform the applicant of and refer the applicant to other community resources if appropriate, in order to:

(A) Provide freedom of choice for the applicant; and

(B) Help the applicant secure services not provided by the department.

(c) For services provided without regard to income, the date of application shall be the date the complaint or request for services is received orally or in writing.

(d) When the application is received for social services which do not have available resources, the applicant shall be placed on a department waiting list until sufficient resources become available. The date of application shall be the date sufficient resources become available for the applicant. Upon request, the department shall assist the applicant to consider other community or department resources.

Notes

Haw. Code R. § 17-1416-11

[Eff 6/29/92; am 7/25/94; comp 10/28/95] (Auth: HRS § 346-14) (Imp: HRS § 346-14; 42 U.S.C. §1397 c )