Haw. Code R. § 6-80-93 - Standards for service quality

(a) Every telecommunications carrier shall, through tariffs filed with the commission, establish service quality standards. Sections 6-80-94 to 6-80-98 prescribe minimum standards. The minimum standards apply to all telecommunications carriers, except those standards that specifically reference basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and noncompetitive services. Standards that specifically reference basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and noncompetitive services do not apply to fully competitive and partially competitive services, provided that:

(1) The provider of any such fully competitive or partially competitive services establishes its own standards; and

(2) The commission, if it deems it appropriate and in the public interest, may require the provider of fully competitive or partially competitive services to observe the minimum standards.

(b) Failure to comply with the standards set forth in the carrier's tariff or the standards provided in §§ 6-80-94 to 6-80-98, or otherwise to maintain acceptable level of service, may constitute grounds to revoke a carrier's CPCN or COA. Service failures may also be considered in arriving at a proper equity return for carriers receiving State or federal universal service fund subsidy for providing basic service in high cost areas, and for providers of noncompetitive services, and may result in further action as the commission deems appropriate.

(c) The commission may, on a periodic basis or from time to time, require a carrier to file with the commission service quality performance reports, detailing the carrier's compliance history. When filed, the carrier shall serve a copy of any such reports on the consumer advocate.

Notes

Haw. Code R. § 6-80-93

[Eff ] (Auth: HRS §§ 269-6, 269-34 to 43) (Imp: HRS §§ 269-8, 269-34 to 43)