The following appeal and hearing procedures shall be
(1) An applicant may initiate an
appeal if the application was denied or if incorrect facts or improper
procedures were used to determine eligibility, assistance amounts, or services.
The applicant has 30 calendar days from the date of the approval or denial
letter to appeal that decision by mailing or delivering the request for appeal
to the LAA at which the application was made.
(2) If the LAA neither approves nor denies
the application within 30 calendar days of receipt of a complete application,
the applicant may treat the failure to act as a denial. The applicant then has
30 additional calendar days to appeal.
(3) To appeal, the applicant (claimant) must
submit a written appeal to the LAA at which the applicant applied and include
the action the applicant would like taken and any other information which might
affect the decision. Those claimants unable to read or write shall have the LAA
assist them in reading, writing, or understanding appeals and hearings and
their associated procedures.
The LAA will act on the claimant's request and notify the claimant of the
result in writing within seven calendar days of the date an appeal was
requested (postmark date if sent in mail).
(5) If the claimant does not agree with the
decision reached, the claimant may write the LAA within 14 calendar days of the
decision (postmark date if sent in mail) and request that a state hearing be
held with the division. The claimant must explain in writing why the agency's
decision is being appealed and include any information which might affect the
(6) The LAA will forward
all information about the request for a hearing to the division, and a hearing
will be scheduled within 14 calendar days of receipt of the appeal and request
for a hearing. The claimant will receive written notice of a scheduled state
hearing from the division. The notice will include the date, time, and place of
the hearing. State hearings may be held by telephone at a mutually convenient
time or in person. During the hearing, all information will be reviewed and a
decision will be rendered by the division within seven calendar days.
(7) The claimant may appeal the decision of
the division to the Iowa department of inspection and appeals. The claimant
must submit a written appeal to the division within seven calendar days
(postmark date if sent in mail) of receiving the division's decision. The
division will follow the appeal procedures outlined in this chapter.