65-407 C.M.R. ch. 320, § 10 - REPORTING ON METRICS

A. Quarterly and Annual Reports to the Commission

1. Each year, every Investor-Owned T&D Utility must open a new docket in the Commission's CMS and file quarterly reports not later than 30 days after the close of the quarter and the last quarter report, the Annual Report, no later than January 31.

2. Each quarterly report must provide the cumulative calculations and underlying information for the prior quarter or quarters for that calendar year for each of the metrics listed in Sections 6, 7, and 8. Each quarterly report must provide information on a monthly basis.

3. The Annual Report must contain he cumulative calculations and the underlying information for each of the metrics listed in Sections 6, 7, and 8 for the calendar year provide on a monthly basis.

B. Customer Report Cards

1. Each year each Investor-Owned T&D Utility must, on or before June 1, issue a customer report card to each of its residential customers with information regarding the utility's performance and rates. The customer report card must include explanations in nontechnical, plain language of the individual performance benchmarks described in Sections 6, 7, and 8 including an explanation of how each is measured and providing the utility's performance score in the previous calendar year with respect to each benchmark. The customer report card must be in substantial conformance with a template to be reviewed and approved by Commission order for each utility. The customer report card must be sent to each customer in either a U.S. Postal Service mailing, or in an email, depending on how the customer is billed. The utility must also post the customer report card on its website.

Notes

65-407 C.M.R. ch. 320, § 10