Mich. Admin. Code R. 460.118 - Electronic billing requirements
Rule 18. Any utility wishing to issue billing statements electronically shall comply with all of the following requirements:
(a) A customer shall not be required to use
electronic billing.
(b) No
enrollment or usage fees shall be assessed to a customer who chooses to receive
bills or customer information electronically.
(c) The electronic billing statement shall
include, at minimum, all information listed in
R
460.117.
(d) The company shall maintain a secure and
encrypted site to be accessed by the customer after completing a secure
registration process.
(e) The
utility may require that the customer use a password or security question to
access the electronic billing system. The company shall not require the
customer to use his or her social security number to enroll in or access the
billing system.
(f) Any fees to
accept electronic payments shall be clearly displayed in the payment
window.
(g) Any payment made
electronically shall be treated as a payment to the company business
office.
(h) Use of the electronic
system shall not restrict the customer in using other payment methods. All
other payment methods shall continue to be available to the
customer.
Notes
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