Mich. Admin. Code R. 460.119 - Separate bill; consolidation and balance transfers for residential and small nonresidential customers

Rule 19.

(1) A utility shall transmit a separate bill pursuant to R 460.117 for service to residential and small nonresidential customers provided at each service location.

(2) A utility may consolidate 2 or more active accounts with the documented authorization of the residential or small nonresidential customer.

(3) Notwithstanding the provisions of subrule (1) of this rule, if there is a shutoff or termination of service at a separate metering point, residence, or other location pursuant to these rules, then a utility may transfer an unpaid balance to any other account of the customer if either of the following requirements are met:

(a) Unpaid balances from residential accounts are only transferred to another residential service account of that customer.

(b) Unpaid balances from any nonresidential account are only transferred to another nonresidential account of that customer.

(4) The utility shall have positive identification information that shows that the residential or small nonresidential customer is the same at both residences or locations and shall present that information to the customer upon request.

(5) When a utility transfers an unpaid balance, the utility shall provide the residential or small nonresidential customer with a written notice of the balance transfer, the balance transfer address, the amount of the transfer, the commission rule that allows the transfer, and the process for refuting the action.

Notes

Mich. Admin. Code R. 460.119

2007 AACS; 2017 MR 22, Eff. 12/11/2017