Mich. Admin. Code R. 460.139 - Notice of shut off
Rule 39.
(1) Not
less than 10 days before the proposed shut off of service, pursuant to the
provisions of
R
460.140,
R
460.142 and
R 460.143, a utility shall send a
notice to the customer by first-class mail, or personal service.
(2) The utility shall send the 10-day notice
to the account name and address and to the address where service is provided if
the service address is different and the notice can be delivered at that
address. A utility shall maintain a record of the date the notice was
sent.
(3) A utility shall permit a
customer to designate a consenting individual or agency to receive a copy of a
notice of shut off.
(4) Not less
than 30 days before the proposed shut off of service to a single-metered
dwelling that is used as a residence for 3 or more separate households, a
utility shall transmit a notice to each dwelling unit that indicates that the
customer of record, the landlord, has failed to pay an outstanding bill and is
subject to shutoff of service on or after a specified date.
(5) Not less than 10 days before the proposed
shut off of service to a nonresidential facility that is occupied by more than
5 business entities that are not responsible for payment of the bill, a utility
shall make a reasonable attempt to notify each occupant that service may be
subject to shut off after a specified date.
(6) For an involuntary shut off, at least 1
day before shut off of service, the utility shall make not less than 2 attempts
to contact the customer by telephone, if a telephone number is available to the
utility, to advise the customer of the shutoff and what steps the customer must
take to avoid shutoff. If the utility uses an automated notification system,
the utility shall document the process for ensuring that at least 2 attempts
are made to notify the customer of the pending shutoff. If the telephone number
is not available, the customer has no telephone, or the utility chooses not to
make telephone contacts, the utility shall either leave a notice at the
premises advising the customer that service will be shut off on or after the
next business day or send notice by first-class mail postmarked at least 5
business days before shutoff of service is scheduled. The utility shall
document all attempts to contact the customer. The 10-day notice sent under
subrule (1) or (5) of this rule shall be considered as 1
attempt.
Notes
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