Mich. Admin. Code R. 460.142 - Manner of shutoff
Rule 42.
(1)
Immediately preceding the shut off of service, an employee of the utility who
is designated to perform that function may identify himself or herself to the
customer or another responsible person at the premises and may announce the
purpose of his or her presence.
(2)
The employee shall have in his or her possession a copy of the delinquent
account of the customer and request any available verification that the
outstanding claims have been satisfied or are currently in dispute. Unless the
customer presents evidence that reasonably indicates that the claim has been
satisfied or is currently in dispute, the employee may shut off
service.
(3) The employee may be
authorized to accept payment and shall not shut off service if the customer
offers payment in full, together with a commission-approved collection charge
for sending the employee to the premises, if provided in the utility's schedule
of rates and tariffs.
(4) The
customer may pay in any reasonable manner, including by personal check, credit
card, or debit card. Payment by personal check, credit or debit card is not
reasonable if the customer has paid with a personal check, credit card, or
debit card within the last 12 months and at least 1 check has been returned for
insufficient funds or no account, or at least 1 credit card or debit card
payment has been denied excluding financial institution error.
(5) After notice has been provided pursuant
to
R
460.139, and if the customer does not respond, the
employee may shut off service.
(6)
When the utility employee shuts off service, the employee shall leave a notice
in a conspicuous place upon the premises. For all forms printed after the
effective date of these rules, the notice shall state that service has been
shut off, the address and telephone number of the utility where the customer
may arrange to have service restored, and that any efforts by the customer to
restore his or her own service are unlawful and dangerous.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.