24 Miss. Code. R. 2-14.7 - Grievances and Complaints - General Information
A. Grievances
or complaints submitted to DMH about DMH-certified providers involve a formal
way for people receiving services, their families, and/or other external
sources to document a concern or grievance about a DMH-certified provider. The
grievance or complaint may pertain to the scope of the provider's DMH
certification which they wish to report to DMH for evaluation.
B. In the context of DMH provider
certification, the terms, "grievance" and "complaint," refer to the following:
1. Grievance: A written, electronically
submitted, or verbal statement made by a person receiving services
(and/or parent(s)/legal representative(s)) alleging a violation of
rights, policy, or a provider certification rule. As outlined below, a
grievance may be filed at the provider level or with DMH.
2. Complaint: A written or electronically
submitted allegation of misconduct or rules violation filed with DMH by any
party in the manner for complaints filing, as prescribed for by DMH.
3. Within the context of DMH provider
certification, the primary difference between a grievance and a complaint is
that a grievance is filed by the person (or parent(s)/legal representative(s))
while the person is receiving services and may either be filed
with the provider and/or with DMH. However, a complaint may be filed with DMH
on a certified provider by any party and must be filed in a manner, as
prescribed for by DMH.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.