Nev. Admin. Code § 704.385 - Written notice to customers and outreach concerning elderly persons and persons with disability

Current through March 28, 2022

1. A utility shall give written notice to:
(a) Each new customer at the time the customer applies for service; and
(b) Each customer at least once annually by means of a notice enclosed with a bill,

that special assistance is available to elderly persons and to persons with a disability who are unable to pay their bills on a timely basis and that such a person must communicate with the utility if the person wishes to benefit from that special assistance.

2. If the customer is an advanced service delivery meter customer, the electric utility must include a statement with the written notice given pursuant to subsection 1 stating that the electric utility will notify the advanced service delivery meter customer or a third person designated by the customer pursuant to NAC 704.365 in person before termination of service for nonpayment if:
(a) The advanced service delivery meter customer is elderly or is a person with a disability, or whose household includes a person who is elderly or a person with a disability; and
(b) The advanced service delivery meter customer has notified the electric utility that the advanced service delivery meter customer is elderly or is a person with a disability, or whose household includes a person who is elderly or a person with a disability.

As used in this subsection, "in person" means a method of notice provided by an electric utility in which a representative of the electric utility visits the premises where an advanced service delivery meter is located and makes a reasonable attempt to contact the customer at the premises.

3. An electric utility shall conduct outreach to identify the number of its customers' households that include a person who is elderly or a person with a disability.

Notes

Nev. Admin. Code § 704.385
Pub. Service Comm'n, Gen. Order 27 § 6.1, eff. 8-21-81-NAC A by Pub. Utilities Comm'n by R198-01, 2-17-2005; R035-11, 10-26-2011

NRS 703.025, 704.210

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