N.M. Admin. Code § 17.11.22.21 - AGGREGATE CUSTOMER CREDITS
This section applies only to non-designed services.
A.
Annual compliance reports.
(1) By February 15 of each year, each ILEC
shall submit to the commission a report detailing, on a statewide basis, its
compliance in the preceding calendar year with the quality of service standards
set forth in this rule. The report shall also list each wire center
alphabetically and shall indicate for each wire center which of the standards
set forth in subsections C and D of
17.11.22.19 NMAC the ILEC failed
to meet and the months in which the ILEC failed to meet the standard.
(2) The report shall include the details of
the calculations made pursuant to
17.11.22.22 NMAC to determine the
credit obligations the ILEC has incurred for the preceding calendar year,
including those that are the subject of a petition for waiver or
variance.
B.
Payment of credits.
(1) An ILEC shall
issue a one-time credit on customer bills for an equal amount of the aggregate
customer credits incurred in any given year to each customer active in the
billing cycle in which the credits are issued.
(2) An ILEC shall issue aggregate customer
credits in a billing cycle that begins by May 1 for all quality of service
standards that are not the subject of a petition for waiver or variance or for
which such a petition has been denied by January 31.
(3) An ILEC shall issue aggregate customer
credits for all quality of service standards for which a petition for a waiver
or variance has been denied after January 31 in a billing cycle that begins
within ninety (90) days of the date the petition was denied.
(4) An ILEC need not issue aggregate customer
credits for those quality of service standards for which it has been granted a
waiver.
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