Or. Admin. R. 413-010-0420 - Right to Review
(1) An
individual may receive a review of any action or decision of Child
Welfare.
(2) In addition to the
review provided under section (1) of this rule, a contract provider
(413-010-0000) may receive a review of any action or decision of Child Welfare
that violates a condition or term of the contract or agreement.
(3) When a client or family member of a
client notifies the Department that the client or family member has a
complaint, the client or family member will be assisted in setting a meeting
with a caseworker and the caseworker's supervisor (see DHS Form 0170, section
about Resolving Complaints Informally).
(4) An individual or contract provider may
file a written complaint or report of discrimination by completing DHS Form
0170. The complaint or report of discrimination may be sent to the Governor's
Advocacy Office, 500 Summer Street NE, Salem, or submitted as provided on DHS
Form 0170.
(a) When an individual or contract
provider submits a written customer service complaint (defined in OAR
407-005-0105), Child Welfare will follow the procedures set out in 407-005-0100
to 407-005-0120.
(b) When a client
submits a report of discrimination arising from their disability, the formal
complaint review must comply with OAR 407-005-0030.
(c) When a client with a disability requests
a reasonable modification (see OAR 407-005-0025) or requests auxiliary aids,
auxiliary services, or alternative format communication (see 407-005-0005 and
407-005-0010), the initial decision must comply with 407-005-0000 to
407-005-0030 and Department Policy DHS-010-0005, "Non Discrimination on the
Basis of Disability for Programs, Services and Activities."
(d) When an individual or contract provider
submits a written complaint, which does not fall within subsections (a) to (c)
of this section, Child Welfare will follow the procedures set out in Department
Procedure DHS-010-005-01, "Filing a Client Complaint or Report of
Discrimination".
(5) No
individual or contract provider shall be subjected to a reprisal for seeking
review of a complaint.
(6) The
complaint review shall be administered in a manner that protects the
confidentiality of client records to the extent prescribed by OAR 413-010-0010
to 413-010-0075.
(7) If an
individual or contract provider or any agent of the individual or contract
provider chooses to disclose their version of case information to the media or
community members who would otherwise not be involved, the local Child Welfare
program manager must consult Administrative Procedure DHS-120-003-01,
"Sensitive Issues" and may, as allowed by OAR 413-010-0010 to 413-010-0075,
disclose information from the case record that is not third-party information
to respond to the statements of the individual or contract provider by
providing the Department 's understanding of the facts.
(a) Third-party information includes but is
not limited to psychological and psychiatric evaluations, police reports,
references, alcohol and drug evaluations or reports, and reports from mental
health professionals.
(b)
Third-party information may be disclosed only if the individual or contract
provider has signed a release of information, and the third-party that provided
the confidential information has approved the disclosure.
(8) At any time, the parties may agree to
resolve the complaint through an alternative dispute resolution
procedure.
Notes
Statutory/Other Authority: ORS 409.194 & ORS 418.005
Statutes/Other Implemented: ORS 409.192 & ORS 418.005
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