Clients of the Department in programs regulated by Chapter 461
of these rules have the following rights and the right to be informed of
them:
(1) The right to information
about the programs administered by the Department.
(2) The right to confidentiality for
individually identifiable information to the extent provided under federal and
state law, including the administrative rules of the Department.
(3) The right to refuse social services
unless:
(a) The service is
court-ordered;
(4) In the Pre-TANF, REF, SFPSS,
and TANF programs:
(a) The right to be offered
or request available screenings or evaluations at any time that identify
barriers (see OAR
461-001-0025) or the existence
of a
disability (see OAR
461-001-0000), extent of the
disability, or need for accommodations, or modifications
relevant to the program.
(b) The
right to decline a screening or evaluation that would disclose to the program
the existence of a disability unknown to the
program.
(5) The right,
at any time, to obtain the Department's standard form for requesting a
hearing.
(7) The right to request and receive an
application to apply for any program administered by the Department in paper or
electronic format.
(8) The right to
have a decision on eligibility made by the Department within the timelines set
forth in OAR
461-115-0190 and
461-115-0210.
(9) The right to apply for and receive
benefits and services from the Department and its contractors, grantees,
agents, and providers of services who receive payments from the Department
without discrimination on the basis of race, color, national origin, religion,
gender, sexual orientation, disability, or political beliefs (see OAR
461-105-0180 and
461-105-0190).
(10) The right to courteous, fair, and
dignified treatment by Department personnel and to file a complaint with the
Department about staff conduct or customer service to the extent provided in
OAR
407-005-0100 to
407-005-0120.
(11) The right to file a complaint with the
Department about discrimination or unfair treatment as provided in Procedure
DHS-010-005-01, "Filing a Client Complaint or Report of Discrimination" or OAR
407-005-0030.
Notes
Or. Admin. Code
§
461-105-0010
AFS 80-1989, f. 12-21-89,
cert. ef. 2-1-90; AFS 20-1992, f. 7-31-92, cert. ef. 8-1-92; AFS 11-1999, f.
& cert. ef. 10-1-99; AFS 25-2000, f. 9-29-00, cert. ef. 10-1-00; AFS
13-2002, f. & cert. ef. 10-1-02; SSP 7-2005, f. & cert. ef. 7-1-05; SSP
14-2005, f. 9-30-05, cert. ef. 10-1-05; SSP 6-2006, f. 3-31-06, cert. ef.
4-1-06; SSP 15-2006, f. 12-29-06, cert. ef. 1-1-07; SSP 4-2007, f. 3-30-07,
cert. ef. 4-1-07; SSP 11-2007(Temp), f. & cert. ef. 10-1-07 thru 3-29-08;
SSP 5-2008, f. 2-29-08, cert. ef. 3-1-08;
SSP
21-2018, amend filed 06/05/2018, effective
7/1/2018
Statutory/Other Authority: ORS
329A.500,
409.050,
411.060,
411.816,
412.006,
412.009,
412.014 &
412.049
Statutes/Other Implemented: ORS
329A.500,
409.010,
411.060,
411.816,
412.006,
412.009,
412.014,
412.049 &
7 CFR
273.2
