28 Pa. Code § 103.24 - Investigation and enforcement procedures

The hospital shall adopt procedures to ensure effective and fair investigation of violations of patients' rights and to ensure their enforcement. These procedures shall ensure that:

(1) a system is established to identify formal written complaints;

(2) formal written complaints are recorded and investigated;

(3) complaint records and case dispositions are kept for one year or until the next annual survey and made available to the Department upon request;

(4) investigation and resolution, when possible, of formal complaints shall be timely; and

(5) disciplinary and remedial education procedures will be developed for members of the hospital and medical staff who consistently cause patient relationship problems.

Notes

28 Pa. Code § 103.24

This section cited in 28 Pa. Code § 103.3 (relating to governing body bylaws).