To protect the consumers of this Commonwealth, licensees
shall adhere to the following principles in the provision of natural gas
service:
(1) A licensee shall provide
accurate information about its natural gas services using plain language and
common terms in communications with consumers. When new terms are used, the
terms shall be defined again using plain language.
(2) A licensee shall provide notification of
change in conditions of service, intent to cease operation as an NGS,
explanation of denial of service, proper handling of deposits and proper
handling of complaints in accordance with this title.
(3) A licensee shall maintain the
confidentiality of a consumer's personal information including name, address
and telephone number, and historic payment information, and provide the right
of access by the consumer to the consumer's own load and billing
information.
(4) A licensee may not
discriminate in the provision of natural gas as to availability and terms of
service based on race, color, religion, national origin, sex, marital status,
age, receipt of public assistance income, and exercise of rights under the
Consumer Credit Protection Act (15 U.S.C.A. §
§
1601-
1693c).
See 15 U.S.C.A. §
§
1691-
1691f (relating to equal credit
opportunity); and 12 CFR Part
202 (relating to equal credit
opportunity)(Regulation B).
(e) A
licensee is responsible for any fraudulent, deceptive or other unlawful
marketing or billing acts performed by the licensee, its employees, agents or
representatives. A licensee shall inform consumers of State consumer protection
laws that govern the cancellation or rescission of natural gas supply
contracts. See section 7 of the Unfair Trade Practices and Consumer Protection
Law (73 P. S. §
201-7).
(f) A licensee shall comply with relevant
Commission regulations, orders and directives that may be
adopted.
