26 Tex. Admin. Code § 281.27 - Service Requirements
(a) A provider
agency must deliver hot food within four hours of the time the hot food is
removed from cooking or reheating equipment.
(b) A provider agency must prepare and
package meals so that delivery is made within the required delivery period of
10:30 a.m. to 1:30 p.m. or as approved by the contract manager on a
case-by-case basis.
(c) Food
temperature of meals prepared and packaged for delivery at the preparation site
must be below 41 degrees Fahrenheit for cold food items and above 140 degrees
Fahrenheit for hot food items.
(d)
A provider agency must provide meals according to DADS service authorization
form.
(1) The provider agency must document
each meal as being delivered or undelivered.
(2) The provider agency must deliver the meal
to the individual or responsible party.
(A)
If the individual or responsible party is not present to accept the meal, the
provider agency must not leave the meal.
(B) The provider agency must handle
undelivered meals in accordance with its policy on undelivered meals.
(C) The provider agency must document the
meal as undelivered and document the reason it was unable to deliver the meal.
Documentation must be maintained according to the terms of the contract. If
there is no documentation available to support a reason acceptable to DADS for
the meals being marked as undelivered, DADS considers this a break in
service.
(e)
If an individual or responsible party is not home to accept delivery of a meal
for two consecutive service days or for three nonconsecutive service days in a
calendar month, the provider agency must notify the individual's case manager
within one working day after the date of the last unsuccessful delivery.
(1) The provider agency must notify the
individual's case manager orally or by fax.
(2) If the provider agency notifies the case
manager orally, the provider agency must send written notification to the case
manager within five working days of the initial notification.
Notes
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