26 Tex. Admin. Code § 281.31 - Provider Agency Quality Control Measures
(a) A
provider agency must give clients the opportunity to complete a customer
satisfaction survey at least once every 12 months.
(b) The provider agency must use the results
from the completed customer satisfaction surveys to establish benchmarks and to
make necessary improvements identified through the surveys.
(c) The provider agency must conduct
monitoring at the food preparation site at least annually to document holding
times, safe food temperatures, and quality of meals. The provider agency must
provide a copy of the food preparation site monitoring results to the contract
manager within five working days of the monitoring visit.
(d) The provider agency must document all
quality control measures and retain them in provider agency files according to
the terms of the contract.
Notes
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