Utah Admin. Code R510-200-13 - Complaints Regarding the Ombudsman Program
(1) A resident, family member, staff member
of a long-term care facility, or other interested individual may submit a
complaint regarding the ombudsman program to the office or local area agency.
(a) A complaint shall be submitted in writing
to the office or local area agency.
(b) A complaint shall include the outcomes
and relevant actions that formed the basis for the
complaint.
(2) If a
complaint is made about a local ombudsman entity, the local area agency shall
notify the office immediately.
(a) The local
area agency program supervisor or director shall investigate the complaint
within ten business days of receipt of the complaint.
(b) The nature of the complaint and
investigation shall be documented.
(c) The program supervisor or director shall
provide a response to the complainant within ten business days following the
completion of the investigation.
(d) The response shall include the name and
contact information of the ombudsman for an appeal of the decision.
(e) The response shall be documented and the
office shall be notified of the response.
(3) If a complaint is made about the office,
the office shall notify the director of the division immediately.
(a) The director of the division shall
investigate the complaint within ten business days of receipt of the
complaint.
(b) The nature of the
complaint and investigation shall be documented.
(c) The division director shall provide a
response to the complainant within ten business days following completion of
the investigation.
(d) The response
shall be documented.
Notes
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