Utah Admin. Code R510-200-9 - Certification of an Employee or Volunteer

(1) An employee or volunteer of the office or a local ombudsman entity shall meet the following requirements to be certified to provide ombudsman program services:

(a) demonstrates ability to carry out the responsibilities of the ombudsman program;

(b) has a bachelor's degree in social work or a related field or three years of experience in a related field;

(c) passes a criminal background check through the Department of Public Safety Bureau of Criminal Identification;

(d) passes a review of the Adult Protective Services database to ensure that the employee or volunteer does not have a supported finding for abuse, neglect, or exploitation of a vulnerable adult;

(e) meets the minimum qualifications for the applicable employee or volunteer position;

(f) completes the certification training requirements described in Subsection 510-200-9(2); and

(g) has a general knowledge of long-term care facilities, long-term care, health care, legal or human service programs, advocacy, complaint and dispute resolution, mediation, or investigation.

(2) An employee or volunteer of the office or a local ombudsman entity shall complete the following training certification requirements:

(a) 40 hours of classroom training and 20 hours of job shadowing; and

(b) completion of required examinations, with a passage rate of 70% or higher.

(3) An employee or volunteer may only take each of the required examinations a maximum of three times.

(a) If an employee or volunteer fails to achieve the 70% passage rate on the first attempt, the employee or volunteer may retake the examination within 30 days.

(b) If an employee or volunteer fails to achieve the 70% passage rate on the second attempt, the employee or volunteer must receive further training before attempting the examination a third time.

(c) If an employee or volunteer fails to achieve the 70% passage rate on the third attempt, the employee or volunteer shall be disqualified from certification.

(4) If all certification requirements have been satisfied, the office shall send a state authorized certification badge to the individual or employee within 30 days of completion of the certification requirements.

(5) Each employee or volunteer shall complete the following to qualify for recertification:

(a) annual fulfillment of the employee's or volunteer's ombudsman program responsibilities;

(b) a minimum of 24 hours of annual training including participation in a two-day mandatory training; and

(c) successful completion of a criminal background check through the Utah Department of Public Safety Bureau of Criminal Identification every three years, or at the request of the office.

Notes

Utah Admin. Code R510-200-9

Amended by Utah State Bulletin Number 2018-12, effective 5/30/2018 Adopted by Utah State Bulletin Number 2022-09, effective 4/12/2022