Utah Admin. Code R523-7-8 - Corrective Action on a Case Manager or Targeted Case Manager Certifications

(1) When the Office of Substance Use and Mental Health becomes aware that a case manager or targeted case manager has engaged in unprofessional or unlawful conduct or has failed to comply with Section R380-80-5, the Office of Substance Use and Mental Health shall immediately review the allegation.
(2) If the Office of Substance Use and Mental Health determines the allegation is substantiated, the Office of Substance Use and Mental Health shall revoke or suspend the case manager's or targeted case manager's certification, based on the severity of the substantiated allegation, and if the case manager's conduct resulted in any of the following:
(a) a criminal charge or violation of Section R380-80-5 that results in the case manager or targeted case manager being separated from their employment with their employer;
(b) a personal financial gain through deception, or a business transaction with a client;
(c) physical or emotional harm to a person;
(d) a financial loss to a client, the state, or another employee; or
(e) if the nature of the allegation is determined by the Office of Substance Use and Mental Health to be egregious enough that immediate action must be taken to protect an individual.
(3) The Office of Substance Use and Mental Health shall ensure the following actions take place when the Office of Substance Use and Mental Health becomes aware that a case manager's or targeted case manager's conduct is in violation of Section R380-80-5 that does not result in immediate revocation:
(a) within 30 days of becoming aware of the violation, the Office of Substance Use and Mental Health shall notify the case manager or targeted case manager through a notice of violation specifying the area of noncompliance;
(b) within 30 days of receiving a notice of violation, the case manager or targeted case manager shall submit an acceptable written plan to the Office of Substance Use and Mental Health explaining how the case manager or targeted case manager will achieve compliance within 30 days after receiving the notice of violation; and
(c) if an acceptable plan of action is not received by the Office of Substance Use and Mental Health within 30 days of sending the notice of agency action, the Office of Substance Use and Mental Health shall suspend the case manager's or targeted case manager's certification until the case manager or targeted case manager submits an acceptable plan.
(4) The Office of Substance Use and Mental Health shall revoke the certification of a case manager or targeted case manager if the case manager or targeted case manager:
(a) fails to provide the Office of Substance Use and Mental Health with satisfactory written evidence of compliance to a plan of action within 30 days after the case manager receives a notice of suspension; or
(b) receives more than two notices of noncompliance with Section R380-80-5 in a one-year period.
(5) An individual with a revoked case manager or targeted case manager certification may not reapply for recertification for a period of 12 months.
(6) Notices that a case manager's or targeted case manager's certification has been revoked shall include instruction on how to appeal the decision as provided in Title 63G, Chapter 4, Administrative Procedures Act and Rule R410-14.
(7) If a case manager or targeted case manager fails to complete the requirements for continuing education, the Office of Substance Use and Mental Health shall allow the case manager's or targeted case manager's certificate to expire and may not renew the certification unless, within 30 days of expiration, the individual submits proof of completion of the required continuing education.
(8) If a case manager's or targeted case manager's certification expires as described in Subsection (7), the individual may submit a new application for Office of Substance Use and Mental Health certification no sooner than 60 days after the expiration date.

Notes

Utah Admin. Code R523-7-8
Adopted by Utah State Bulletin Number 2025-03, effective 1/27/2025

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