Utah Admin. Code R708-48-8 - Inspection and Audit Procedures
(1) The
division shall conduct inspections and audits to verify compliance with Title
53, Chapter 3, Part 10, Ignition Interlock System Program Act, and this
rule.
(2) The provider shall make
the premises and records of the service center available to the division
immediately upon request during normal business hours for an inspection or
audit.
(3) The division shall
provide a receipt to the business if it becomes necessary to remove records
from the service center for audit purposes, which will include:
(a) the name and location of the
provider;
(b) the location of the
business;
(c) the date that records
were removed;
(d) a description of
records removed;
(e) the signature
of an authorized representative of the business; and
(f) the signature of a division
representative.
(4) The
division may not issue a receipt for photocopies of documents.
(5) The division shall update the receipt
under Subsection (3) upon return of the records, with:
(a) the date the records were
returned;
(b) the signature of an
authorized representative of the business who is receiving the records;
and
(c) the signature of the
division representative returning the records.
(6) The division shall hold the records no
longer than necessary to finish an audit, inspection, or
investigation.
(7) The division may
not return photocopies of records.
(8) A division representative shall prepare a
written report of each inspection and audit.
(9) The division shall maintain a copy of the
written report for ten years.
(10)
The division shall notify the business of the division's findings following a
business inspection or audit, by sending:
(a)
a letter to the business indicating any:
(i)
problems;
(ii) concerns;
or
(ii) violations found during the
inspection or audit;
(b)
an action plan detailing expectations regarding the correction of the items
identified; or
(c) a notice of
agency action.
(11) The
division shall audit records of client complaints including:
(a) complaints against a provider, installer,
or service center;
(b) the
complaint resolution process; and
(c) complaints received by the provider,
installer, and the division.
(12) The division may make recommendations
based on:
(a) the findings of the complaint
resolution process;
(b) the number
of complaints received; and
(c) the
severity and type of complaints.
(13) The division may conduct announced and
unannounced audits of monitoring appointments or ignition interlock system
activities.
Notes
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