Utah Admin. Code R746-310-2 - Customer Relations
A. Information
to Customers -- Each electric utility shall transmit to each of its consumers a
clear and concise explanation of the existing rate schedule, and each new rate
schedule applied for, applicable to the consumer. This statement shall be
transmitted to each consumer:
1. Not later
than 60 days after the date of the commencement of service to the consumer and
not less frequently than once a year thereafter, and
2. Not later than 30 days, 60 days if a
utility uses a bimonthly billing system, after the utility's application for a
change in a rate schedule applicable to the consumer.
3. An electric utility shall annually mail to
its customers a clear and concise explanation of rate schedules that may be
applicable to that customer.
4. The
required explanation of existing and proposed rate schedules may be transmitted
together with the consumer's regular billing for utility service or in a manner
deemed appropriate by the Commission.
5. An electric utility shall print on its
monthly bill, in addition to the information regarding consumption and charges
for the current bill, similar information showing average daily energy use and
cost for the same billing period for the previous year. That information shall
include the utility telephone number for use by customers with questions or
concerns on their electric service.
B. Meter Reading Method -- Upon request,
utilities shall furnish reasonable assistance and information as to the method
of reading customer meters and conditions under which electric service may be
obtained from their systems.
C.
Utility's Responsibility -- Nothing in these rules shall be construed as
placing upon the utility a responsibility for the condition or maintenance of
the customer's wiring, appliances, current consuming devices or other
equipment, and the utility shall not be held liable for loss or damage
resulting from defects in the customer's installation and shall not be held
liable for damage to persons or property arising from the use of the service on
the premises of the customer.
D.
Conditions of Service -- The utility shall have the right of refusing to, or of
ceasing to, deliver electric energy to a customer if any part of the customer's
service, appliances, or apparatus shall be unsafe, or if the utilization of
electric energy by means thereof shall be prohibited or forbidden under the
authority of a law or municipal ordinance or regulation, until the law,
ordinance or regulation shall be declared invalid by a court of competent
jurisdiction, and may refuse to serve until the customer shall put the part in
good and safe condition and comply with applicable laws, ordinances and
regulations.
The utility does not assume the duty of inspecting the customer's services, appliances or apparatus, and assumes no liability therefore. If the customer finds the electric service to be defective, the customer is requested to immediately notify the utility to this effect.
E. Access to premises and meters
-- As a condition of service the customer shall, either explicitly or
implicitly, grant the utility necessary permission to enable the utility to
install and maintain service on the premises. The customer shall grant the
utility permission to enter upon the customer's premises at reasonable times
without prior arrangements, for the purpose of reading, inspecting, repairing,
or removing utility property.
If the customer is not the owner of the occupied premises, the customer shall obtain permission from the owners.
F. Customer Complaints --
1. Utilities shall fully and promptly
investigate customer complaints pertaining to service. Utilities shall maintain
record of each complaint that concerns outages or interruptions of service
including the date, nature, and disposition of the complaint.
2. Customer complaints shall be filed with
the Commission in accordance with Subsection
R746-1-201,
Complaints.
G. Service
Interruptions --
1. Utilities shall maintain
records of interruptions of service of their entire system, a community, or a
major distribution circuit. These records shall indicate the date, time of day,
duration, approximate number of customers affected, cause and the extent of the
interruption.
2. Utilities will
provide reasonable notice of contemplated work which is expected to result in
service interruptions. Failure of a customer to receive this notice shall not
create a liability upon the utility. When it is anticipated that service must
be interrupted, the utility will endeavor to do the work at a time which causes
the least inconvenience to customers.
3. For the purposes of this section, a
service interruption is defined as a consecutive period of three minutes or
longer, during which the voltage is reduced to less than 50 percent of the
standard voltage.
H.
Restrictions of Change of Utility Service -- If a customer has once obtained
service from an electric utility, that customer may not be served by another
electric utility at the same premises without prior approval of the
Commission.
I. Rate Schedules,
Rules and Regulations -- Utilities may adopt reasonable rules and regulations,
not inconsistent with Commission rules governing service and customer
relations. Upon Commission approval, rules and regulations of the utilities
shall constitute part of utility tariffs.
Notes
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No prior version found.