Utah Admin. Code R746-314-301 - First Opt-Out Notice

(1) The utility shall provide a first opt-out notice, separate from standard monthly bills, to each eligible customer, new customer, or annexed customer no earlier than 60 days and no later than 30 days before the commencement date applicable to such customer.

(2) The utility shall, in all material respects, use the form and content of the first opt-out notice as approved by the Commission.

(3) The utility shall send the first opt-out notice:

(a) via a method determined to be adequate by the Commission, and

(b) in person to any eligible customer with an electric load of one megawatt or more measured at a single meter.

(4) The first opt-out notice shall include at least the following information:

(a) a description of the program, including eligibility requirements;

(b) for any eligible customer on the implementation date, the applicable commencement date;

(c) the applicable cancelation date;

(d) a description of the actions taken by the participating communities and the utility to secure final authorization of the program;

(e) a description of the services and resources that the program is intended to provide;

(f) the projected range of program rates and terms of participation as approved by the Commission, including:

(i) projected billing impacts in the first year of the program at various usage levels using comparisons to the rates then applicable to Utah customers in the same rate class who are not participating in the program; and

(ii) a statement that program rates are estimated and subject to change, including a description of how and when rates may change;

(g) a statement informing the customer of the following:

(i) either:

(A) for notice to an eligible customer on the implementation date, that its electric accounts will be automatically included in the program beginning on the commencement date unless the customer affirmatively opts-out prior to the commencement date; or

(B) for notice to a new customer or annexed customer that its electric account has been automatically included in the program and will remain in the program unless the customer affirmatively opts-out;

(ii) that, unless the customer affirmatively opts-out of the program by the cancelation date, it may incur a termination fee;

(iii) the information the customer must provide to opt-out; and

(iv) how the customer may affirmatively opt-out;

(h) the Commission-approved amount of, or method for calculating, any then applicable termination fee and how and when the termination fee may change; and

(i) a link to a website or websites where further details can be found.

Notes

Utah Admin. Code R746-314-301

Adopted by Utah State Bulletin Number 2020-03, effective 1/8/2020